Terms of Service

Game Operation Policy

1. Definition of Basic Operation Policy

1. This Operation Policy (hereinafter referred to as the Operation Policy) is intended to protect the member's right to use the service by consistently responding to various problems and situations that arise during the performance of the contract concluded between the company and the member in accordance with the Game Service Terms of Use and the Integrated Platform Service Terms of Use (hereinafter referred to as the Terms of Use) in relation to the game service provided by CRETA (hereinafter referred to as the Company) and the various services (hereinafter referred to as the Services) provided on the integrated platform provided by the Company.
2. The Company may revise the Operation Policy within the scope that does not violate relevant laws and regulations in order to provide smooth service. If the Company changes the Operation Policy, the Company shall notify the member by posting the contents of the changed Operation Policy and the date of application on the service or the Company's website at least 7 days prior to the date of application. However, if the revision is disadvantageous to the member, the Company shall notify the member in the same manner 30 days prior to the date of application.
3. For interpretation of the Operation Policy, matters not specified in the Operation Policy shall follow the Terms of Use, and other matters shall follow the relevant laws and customs.

2. Definition of Terms

The definitions of terms used in the Operating Policy are as follows.

1. Management (or GM) refers to a company official who performs a role in helping members use the service smoothly or a person granted such authority by the company.
2. Member refers to a person who enters into a service agreement with the company and uses the service.
3. Name refers to all names set by members, such as nicknames and character names.
4. Account information refers to the ID and password set by members to use the service or information provided by the company at will.
5. Game information refers to some or all information related to game play, such as items, game money, scores, and achievements acquired by members in the process of using the service.
6. Unmannerly and abnormal behaviors refer to theft, cash transactions, bug and system exploitation, use of illegal programs, impersonation, fraud, abusing, spamming, interference with game progress, invasion of privacy, interference with operation, use and progress of the service, acts that cause damage and disgust to other members, acts that are difficult to accept in social norms, and any other acts that can be considered unhealthy.
7. Theft refers to all acts of unauthorized use of another person's account, such as acts that cause damage to another person's game information (in-game goods, characters, etc.) without the consent of the other person, and acts of making payments with another person's payment information without prior consent.
8. Cash transactions refer to acts of trading, attempting to trade, or mediating transactions for game information with cash or goods.
9. Bug and system exploitation refers to acts of intentionally exploiting vulnerabilities in the service (bugs, system errors, etc.).
10. Illegal programs refer to programs, devices, and apparatuses created for the purpose of interfering with the normal operation of the service, infringing copyrights, or altering, damaging, or forging related data.
11. Impersonation refers to an act of deceiving a name, identity, etc.
12. Fraud refers to an act of deceiving a third party with false information or causing damage as a result.
13. Abusing refers to an act of obtaining a large amount of specific game information (scores, records, items, game money, etc.) or assisting in such act by repeatedly, periodically, or irregularly using the game in a way that was not intentionally planned.
14. Spamming refers to an act of repeatedly posting or registering text, photos, etc. on a bulletin board or other space to express one's opinion, express dissatisfaction, or show interest.
15. Interference with game progress refers to an act of interfering with or disrupting normal service use in order to cause damage to a third party.
16. Invasion of privacy refers to an act of exposing or abusing the personal information of a third party.
17. Suspension of use refers to the suspension of game services and various community services (posting, etc.) for the corresponding period.
18. Abnormal payment refers to any act of paying for game services, such as purchasing paid items, by unauthorized use of a third-party payment method, and any act of payment or cancellation by a method not recognized by the company.
19. Abnormal membership registration refers to any act of registering with the intention of unfairly obtaining in-game items/game money, etc., by a method not recognized by the company.

3. Customer Obligations and Rights

1. Members must comply with the Company's Terms of Use and Operational Policy. If a member violates the Operational Policy, he or she may be held responsible for any damages and consequences that may arise.
2. Members have the right to selectively use all game and service elements provided by the Service.
3. The Company owns all rights to all information related to the Member's Service (characters, items, game goods, etc.), and grants the Member the right to use such information. However, ownership of NFT items and some token-type goods belongs to the Member.
4. If a Member is treated unfairly or suffers damage while using the Service, he or she has the right to file an objection and request correction to the Company through proper methods and procedures, and if he or she is treated unfairly or suffers damage from another Member, he or she has the right to notify the Company of the content and request that this Policy be applied to other Members.
5. Members are obligated to be fully aware of information officially delivered by the company or service, and the company or service is not responsible for any damages resulting from failure to be fully aware of such information.
6. Members must notify the company when they discover or encounter vulnerabilities (bugs, system errors, illegal programs, etc.) in the service, and must not spread or exploit them to other members. If a vulnerability in the service is discovered and the member does not notify the company and exploits or passes it on to others, the member may be subject to restrictions on service use in accordance with this policy as an intentional act of bad manners and abnormal behavior, and may be punished under relevant laws.
7. Members must respect the copyrights of third parties and other rights. If a copyrighted work is used without the prior permission of the copyright holder, the company will consider it a copyright infringement under the current copyright law. Therefore, if relevant information is discovered, the member must notify the company so that the company can take appropriate action.
8. Members may make inquiries, suggestions, and requests related to the service through the channels below.

4. Duties and Roles of the Management

1. The management (or GM) is familiar with and complies with the “Terms of Use,” “Management Policy,” and “Personal Information Processing Policy.”
2. The management (or GM) does its best to eradicate acts that violate the management policy and provide smooth service.
3. The management (or GM) does not inquire about, modify, leak, or distribute the personal information of members, and does its best to protect and manage personal information. However, if a government agency or judicial agency requests the provision of personal information through due process, personal information may be provided to the relevant agency.
4. The management (or GM) receives reports of all types of bugs and errors that occur from members through customer centers and community sites, etc., and does its best to promptly confirm and correct them.
5. The management (or GM) does not provide opinions on the purposes that members must achieve or the game progress within the service, other than game-related matters officially announced through game guides and notices.
6. The management (or GM) does not intervene or get involved in normal activities or disputes that occur within the service.
7. If the management (or GM) determines that problems that hinder the smooth provision of the service occur due to abnormal or unintended phenomena occurring within or outside the service, the management (or GM) may restrict part or all of the service.
8. If the management (or GM) determines that the actions of a specific member or group are interfering with the smooth provision of the service or are in violation of the operating policy, the management (or GM) may restrict the use of the service by a specific member or group in accordance with Articles 8 and 9 of the operating policy.
9. If a situation not specified in this policy occurs and the management (or GM) determines that activities are necessary for the smooth provision of the service, the management (or GM) may issue a warning to the member or group or request specific actions, and if the request is not complied with, measures such as forced termination of access or restriction of use may be taken.

5. Account Management

1. The company strives to protect the member's account information. However, the member is primarily responsible for managing the account information.
2. The member is responsible for all consequences arising from the use of the member's ID, password, and other personal information by a third party. The member is responsible for any damages in the use of the service or unauthorized use by a third party resulting from negligent management thereof, and the company is not responsible for such.
3. Members must not use or steal personal information of third parties, and stealing personal information of third parties may be subject to criminal punishment under relevant laws.
4. If you attempt to share account information with a third party or trade account information, characters, items, etc. in cash/in-kind, you may be subject to sanctions in accordance with the operating policy without prior warning, and all liability arising therefrom shall be borne by the member who registered the account information. In addition, trading or transferring account information, characters, items, etc. is not permitted.

6. Naming Policy

1. Basically, you may freely decide on names such as character names, nicknames, and guild (clan) names. However, in the cases listed below, the management (or GM) may change the names at their discretion, and additional sanctions may be imposed if the same cases continue to occur.
   • Names that cause discomfort to others with profanity, vulgarity, sexually suggestive and obscene content
   • Names that are judged to have the intention of impersonating the company, its employees, related parties, management (or GM), etc., or are likely to be perceived as such
   • Names that have the intention of exchanging items, characters, cyber goods, etc. for cash or goods
   • Names that advertise a specific target or have the intention of commercial advertising
   • Names that are discriminatory against race or sex
   • Names that are judged to have the purpose of criticizing, insulting, or defaming a specific person, group, organization, region, religion, etc.
   • Names that may infringe on the copyrights, trademarks, or other rights of a third party
   • Names that violate the contents of relevant laws or are otherwise difficult to accept in terms of social norms
   • Names that change part of the spelling of the names mentioned above or combine them with other characters
   • Names that disparage other members
   • Names that are created by combining special characters to make them impossible to identify
   • Other names that are deemed necessary to be changed based on the objective judgment of the management (or GM)
2. If they do not fall under Paragraph 1 above, character names, nicknames, etc. will not be initialized or changed, but in unavoidable cases for smooth service provision, the management (or GM) may change the name at its discretion.

7. Recovery Policy

1. If game information such as characters, items, and game assets are lost or changed due to the company’s fault or technical errors in the service, the company will do its best to restore the game information within the scope of objective data and information that can be confirmed through data.
2. Game information that is lost or changed due to the member’s carelessness, negligence, management negligence, or failure to be aware of the contents specified in the operating policy, game service, or notices in advance will not be restored.
3. Recovery requests must be submitted directly by the member who has the problem, and proxy applications by a third party will not be accepted.
4. If a recovery request is confirmed to be false, the company may restrict the use of the service and take appropriate measures pursuant to “9. Usage Restrictions” of the operating policy.
5. The company will not support recovery in the following cases among the recovery requests received:
   • In the case of an account information other than the member's own
   • Damage caused by sharing, transferring, or selling account information to a third party
   • Reports made more than 7 days ago
   • Damage caused by fraud occurring within the service (however, in this case, the member identified as the perpetrator after the company's investigation may have their use restricted, and all items, game goods, etc. related to the fraud will be recovered.)
6. The member's game information may be modified/changed/deleted depending on the service's planning or operational judgment, and we will notify you through prior notice. In addition, recovery will not be performed in this case.
7. Recovery may not be performed for items provided as service events and rewards.
8. Recovery of game data can be performed after objective data is secured through game records, and recovery is not possible if data verification is difficult.

8. Sanction Standards for Unmannerly and Abnormal Behavior

1. Unmannerly and abnormal behavior refers to theft, bug and system exploitation, use of illegal programs, impersonation, fraud, abusing, spamming, interference with game progress, invasion of privacy, interference with operation/use and progress of the service, acts that cause harm to other members, acts that are difficult to accept in terms of social norms, and any other acts that violate the contents of related laws and regulations.
2. The types of acts that are difficult to accept in terms of social norms are as follows. In addition to the contents listed below, additional contents may be added if it is objectively clear that the act is difficult to accept in terms of social norms.
   • Using profanity/vulgarity/slang
   • Sexual and vulgar behavior
   • Intentionally disrupting game use and progress, etc. with the purpose of causing harm
   • Using system bugs and abnormal play behavior
   • Creating, using, distributing, and promoting illegal programs
   • Stealing and hacking accounts (IDs)
   • Leaking personal information
   • Exploiting all processes related to the company and the game
   • Infringing or being judged to have infringed upon the trademarks or copyrights of other third parties
   • Acts that have the potential for impersonation or fraud related to the service, such as the management (or GM), developers, NPCs, etc.
   • Acts that are judged to defame or advocate specific politicians or political parties, etc.
   • Acts that are judged to be related to illegal activities
   • Acts that are judged to be degrading or intended to degrade specific religions, races, countries, groups, etc.
   • Acts that are judged to cause discomfort or inconvenience to other users

9. Usage Restrictions

The management will prohibit all acts that disrupt the smooth operation of the game (including the items below) or destroy the game environment, and will respond quickly and take appropriate measures to protect good members according to order and norms.

1. The company can impose sanctions on members for each game based on the cumulative number of violations of bad manners and abnormal behaviors, and if two or more bad manners and abnormal behaviors are committed at the same time, the company can apply increased sanction standards.
2. Even if there are matters not listed in the above, if the terms and conditions and related laws are violated, or at the discretion of the management, the period and method of use restriction may be changed, and access to all games provided by the company may be restricted.
3. If a member acquires items, game money, tokens, etc. through bad manners and abnormal behaviors, the company can retrieve them.
4. If some content requiring continuous management is lost due to inability to access the game due to service use restrictions, the company is not responsible for this.
5. If damages occur to the company due to bad manners and abnormal behaviors, the company can take separate legal action, such as claiming compensation for damages, against the member.
6. Game information such as character names (nicknames) that are found to be in violation of the operating policy may be disclosed through the official community notice.
7. Members who object to the company's sanctions may file an objection through the following procedure. However, please note that in cases where it is determined to be a violation of relevant laws or a case that has a serious impact on the game, the entire use of the integrated platform account provided by CRETA may be restricted.

10. Community (Post) Operating Policy

1. Communities (chat, bulletin board, etc.) and community sites (SNS, Super Club, etc.) within the service are provided for the purpose of exchanging various information necessary for members to use the service, daily conversations, and sharing opinions about the company and the service.
2. The company will do its best to create a healthy community and provide stable community services based on these principles.
3. Posts refer to information such as text, photos, pictures, voices, videos, and various files, links, comments, and posts posted by members within the company's service.
4. The company does not intervene in disputes between users within the community. However, we may intervene or mediate partially based on the severity of the problem or the degree of negative impact on many community users. We may also restrict community use without prior warning based on the severity and “Official Community Policy.”
5. In order to establish a healthy community, the company may edit, move, or delete posts that fall under the definition of the “Official Community Policy” without prior notice, and may restrict community use without prior warning for a certain period of time if inappropriate posts or comments are detected.
6. Matters not specified in these principles and the interpretation of these principles shall follow the “Terms of Use,” and for other matters, relevant laws and customs shall follow.
7. Even for matters not specifically covered by the “Official Community Policy,” if it is deemed necessary for smooth game operation, appropriate measures may be taken in accordance with the general in-game order shared by the management and members.

11. Payment Cancellation Policy

1. Products purchased with tokens cannot be cancelled in principle.
2. If you wish to cancel payment for unavoidable reasons, you may apply through the in-game customer center, and payment cancellation will be processed within 3 business days from the date the content is returned.
3. If the effect is applied immediately after purchase or the content is partially used and cannot be returned, payment cancellation is limited, and payment cancellation is processed under the following restrictions:
   • When used after purchasing a paid product
   • When receiving compensation through the purchase of a paid product
   • When using a product that is used immediately after purchase, such as a package product
   • When receiving or sharing a product for a long period of time after purchase, such as a monthly flat-rate product or a sharing package

This operating policy will be applied from March 31, 2025.